Refund and Returns Policy

Overview

Due to the nature of our items and the customization, we will not offer refunds. If you are dissatisfied with your item, please reach out to sewcraftyid@gmail.com and we will resolve the issue. Thank you!

Sale items

Only regular priced items may be exchanged. Sale items are sold as is.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sewcrafty@gmail.com and send your item to: 198 N 3839 E, Rigby, ID, 83442.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 198 N 3839 E, Rigby, ID, 83442.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sew Crafty